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Delivery and Returns

Delivery

We dispatch within one working day.

Please note that we cannot deliver to PO boxes – if you place an order with a PO box address, we will contact you to request an alternate address.

UK delivery

We deliver to all UK addresses. Parcels are delivered via a next day courier service (DPD) and are dispatched within one working day.

Pillows: Free delivery
Accessories: £3.99
Mattress toppers: Free delivery
Mattress: £30

You will receive your DPD tracking number once the order is dispatched.

EU delivery

Parcels are dispatched via a courier service (DHL or DPD, depending on the destination country), but they may be passed on to a local courier for delivery. You will receive your tracking number once the order is dispatched.

Pillow: £18
Accessories: £18
Mattress topper: £35
Mattress: £55


One flat fee applies, regardless of the amount of products purchased (so if you were to purchase two pillows, you'd only pay £18 for the delivery of both of them).

Please note that you’re responsible for any customs charges or duties shall they be charged. Whether you incur any customs charges or duties is dependent on where you live, and unfortunately we have no control over this. If you’d like an idea of these, we’ve found this calculator to be quite accurate (please change the origin country to the UK and the destination to where you are).

USA delivery

Your order will be dispatched from the UK. Orders under $800 fall under the customs threshold and should not incur any additional customs charges.

Pillows: Free delivery
Accessories: $15
Mattress topper: $65
Mattress: $90

Your order will be dispatched via a courier delivery service who may pass it on to a local courier for delivery.

You should expect delivery within 3-7 working days from when you have placed your order.

Rest of the World delivery

Parcels are dispatched via a courier service (DPD or DHL, depending on the destination country), but please note that they may be passed on to a local courier for delivery. You will be able to use the DPD or DHL tracking number to track your parcel once your order is dispatched.

Pillows:
£35-60
(Shipping charge calculated at checkout)
Accessories: £25
Mattress topper: £60
Mattress: £85

One flat fee applies, regardless of the amount of products purchased (so if you were to purchase two pillows, you'd only pay £35 for the delivery of both of them).

Please note that you’re responsible for any customs charges or duties shall they be charged. Whether you incur any customs charges or duties is dependent on where you live, and unfortunately we have no control over this. If you’d like an idea of these, we’ve found this calculator to be quite accurate (please change the origin country to the UK and the destination to where you are).

We're currently unable to dispatch to Afghanistan, Myanmar, Russia, Somalia, Syria, Western Sahara, and Yemen.

Returns

If for any reason you are not happy with your order, please give us a chance to make it right. Get in touch via hello@levitex.co.uk and we will help.

UK returns

Pillows

We are changing your sleep posture, and this may take some getting used to. We recommend that you give our pillows a try for at least two weeks before deciding whether you love them (and we are sure you will).

If you decide to return your pillow, please do so within 44 days of receiving it (we offer a 44 day trial period).

To return your pillow, please get in touch at hello@levitex.co.uk so we can arrange a returns label for you to drop off your return at a DPD location (within the UK only).

Pillows must be returned in their original packaging and must be in their original condition without any damage, blemishes or stains. Please note, we cannot offer refunds on pillows if they do not meet the outlined criteria.

You can find your nearest DPD drop off location here.

Mattresses and toppers

If you purchase a mattress or a topper and find you don’t love it, we will pick it up and refund you, but please note that we only allow return requests to be made after you’ve slept on the mattress for 30 nights. This is so that your body has a chance to get used to the new sleeping surface.

Unfortunately we are unable to offer this to non-mainland UK customers, and so we don’t accept returns from outside the mainland UK.

To arrange a mattress or topper return following a trial, please get in touch with us at hello@levitex.co.uk

Please note that delivery fees are non-refundable.

Accessories

Any accessories like pillowcases can only be returned if they're still unopened in their original packaging.

USA returns

Pillows

If you decide to return your pillow from the US, please post it back within 44 days, with a note that specifies your order numberyour email addressshipping addressitem name (found on your order confirmation) to us at our returns-only address:

CFS – EZI – Levitex
5401 NW 72nd Ave
Miami FL 33166-4941

Use our returns portal to print your returns label.

Please note that your return is not free of charge – all returns are subject to a $10 postage fee per item.

You can pay for your return directly within our returns portal and then drop it off at a nearby location. Please make sure the barcode and order number are not obscured and are clearly legible.

We’ve looked for a solution to make returns affordable for you after hearing horror stories of customers being charged $60 with USPS and $10 returns is currently the best option that allows us to provide you with a returns service without increasing prices.

Mattresses and toppers

If you have purchased a mattress or a topper from the US and wish to return it, unfortunately we are unable to offer this to non-mainland UK customers, and so we don’t accept returns from outside the mainland UK.

Europe/Rest of the World returns

Please note that we do not accept mattress or topper returns outside of the mainland UK.

If you decide to return your order and are based outside of the UK or the US, please post it back within 44 days, with a note on the outside of the box that specifies your order number, to us at:

Levitex CO WarehouseBox
Unit 1, Greenbank Industrial Estates
Atherton Road, Hindley Green
Wigan, WN2 4SN
United Kingdom

Customers from outside the UK & USA are responsible for the cost of their own return.

Orders placed on other sites

If you've placed your order via any other site or channel (like House of Fraser, TikTok Shop or Next), please be aware that this returns policy doesn't apply to these and will differ depending on the site.

Please get in touch with us at hello@levitex.co.uk quoting your original order number to find out more.

Still have questions?

We're here to help

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