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Frequently Asked Questions

You have a question? We hopefully have the answer.


When will my order be with me?

If you're based within the UK, normally within 2 working days.

If you're in the US, normally within 3-7 working days.

Everywhere else in the world depends so please do check your tracking number, but your order should normally be with you within two weeks.

Can I exchange my pillow size?

If you're based outside of the UK we are unable to facilitate exchanges.

Is there anywhere I can try before I buy?

We provide a 44 night trial in the UK to allow you to try out our products in the comfort of your home.

Alternatively, we’d be happy to have you to try out the mattress at our Manchester HQ, at Rutherford (M15 6SZ). We’ll even make sure to stay quiet while you have a nap.

Email us to let us know you’re coming at hello@levitex.co.uk please, so we can make sure a team member is available to welcome you.


Why do your pillows come in different sizes?

If we aren't all wearing the same size shoes, we shouldn't all be sleeping on the same size of pillow. Levitex pillows come in four different sizes to suit your sleep posture. If you don't know your size, you can find it using our pillow size finder.

What size to choose if I sleep on my side and my back?

If you sleep in two different positions, choose your size to correspond to the position you go to sleep in.

For example, a side and back sleeper who's 5'6" but falls asleep on their side would be a medium size.

This is because the position you go to sleep in is the one you will spend the longest amount of time in.

Mattress & topper

Are there different firmness levels?

No, because we believe they’re unnecessary. Medium firm is all you need!


What payment methods do you accept?

We accept a wide range of payment methods, including but not limited to:

  • ApplePay
  • GPay
  • American Express
  • ShopPay
  • ClearPay
  • PayPal
  • Mastercard
  • Visa
Can I split the cost of my order?

Yes - if you're based in the UK, you can use ClearPay, PayPal Pay Later, or PayPal Pay in 3 to split the cost of your order.